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Your missionThis is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.What you'll doOwn the intelligence & analytics roadmap end-to-endDefine success metrics and build ROI narratives for IT leaders and decision-makersDrive validation through prototyping and rapid experimentationShape self-service analytics experiences — configurable dashboards, portals, guided workflowsCollaborate with engineering, data, product marketing, UX, and go-to-market teamsEngage directly with enterprise customers and partners to shape directionYour profileExperience in ITSM/ESM or service management softwareStrong analytical mindset with background in analytics, BI, or data-driven productsPractical AI/ML exposure and a prototyping-first approachCustomer-facing product management experience in enterprise SaaSAbility to communicate across C-level, sales, and engineering stakeholdersFamiliarity with service management platforms and self-service designWhy us?By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.Our BenefitsWe could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.About usWe are the European choice in intelligent service management – built on trust, powered by people!At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values, we bring our vision to life every day:We love customers – we put customer success at the heart of everything we doMake it happen – we take ownership, act with speed, and turn ideas into impactBetter every day – we continuously learn, improve, and push boundariesWith respect – we collaborate with trust, openness, and appreciation for each otherTogether, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
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