Company: Hello Management.
Position: Full-Time, Remote, Contractor.
Location: Latin America preferred; international applicants welcome.
Schedule: Approximately 40 hours per week with agreed U.S. Mountain Time overlap.
Reports to: Technology Manager.
Compensation: Based on experience and long-term engagement terms.
Role Overview:
- Optimize property management systems.
- Configure native workflows.
- Implement automation.
- Troubleshoot platform issues.
- Improve operational efficiency.
- Evaluate AppFolio Plus and AppFolio Max capabilities.
- Improve leasing and property management workflows.
- Implement supported Realm-X automation features.
- Identify improvements.
- Configure solutions.
- Test changes.
- Document processes.
- Support adoption.
AppFolio Configuration & Optimization:
- Review, configure, troubleshoot, and optimize AppFolio workflows and platform settings.
- Identify opportunities to reduce repetitive work and improve operational efficiency.
- Evaluate existing configurations and recommend improvements using supported native functionality.
- Support leasing, applications, renewals, resident communications, maintenance, reporting, and operational processes.
- Assist with evaluating AppFolio Plus, Max, and eligible advanced features.
Realm-X & Workflow Automation:
- Design, configure, test, and maintain supported native Realm-X Flows and workflow automations.
- Translate business processes into automation requirements, including triggers, conditions, actions, approvals, waits, and exceptions.
- Evaluate Realm-X Assistant and available Leasing and Maintenance Performer capabilities, where supported and applicable.
- Troubleshoot workflow failures, configuration issues, and unexpected automation behavior.
- Coordinate with developers when an approved integration or technical solution is required.
- Ensure changes follow AppFolio's supported capabilities and company approval procedures.
Testing, Documentation & Collaboration:
- Test workflows before production rollout and verify expected behavior across different scenarios.
- Maintain clear documentation, SOPs, configuration records, and implementation notes.
- Coordinate with Leasing, Resident Management, Accounting, and other internal teams.
- Support training and adoption of approved workflows.
- Maintain tasks and progress in our project management system.
- Participate in weekly planning, provide progress updates, and identify blockers early.
- Follow security, permissions, confidentiality, and change-management procedures.
Required Qualifications:
- Several years of hands-on AppFolio experience in property management operations.
- Practical experience configuring, troubleshooting, testing, and maintaining AppFolio workflows.
- Strong understanding of leasing and property management processes.
- Ability to translate operational requirements into working system configurations.
- Experience troubleshooting platform settings, workflow issues, and operational exceptions.
- Strong documentation, process-improvement, problem-solving, and organizational skills.
- Understanding of access permissions, sensitive information, testing, and approval requirements.
- Ability to work independently and communicate clearly with operational and technical teams.
- Strong professional written English and spoken English or Spanish.
- Availability for full-time remote work with agreed U.S. Mountain Time collaboration overlap.
Preferred Experience:
- Hands-on implementation of native Realm-X Flows.
- Familiarity with Realm-X Assistant, Leasing Performer, or Maintenance Performer.
- Experience with AppFolio Plus or Max.
- Workflow automation for leasing, renewals, delinquency, maintenance, applications, and resident communications.
- Property marketing, listing syndication, and tour scheduling.
- Experience with operational reporting, process optimization, and automation testing.
- Ability to distinguish native AppFolio features from external integrations or custom development.
