Senior Technical Account Manager at Infoblox | Torre
Senior Technical Account Manager
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Infoblox

Senior Technical Account Manager

Infoblox
Posted by
Yuliana Velasquez Ramírez
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Full-time

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Compensation
USD15 - 45/hour
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Remote (anywhere)
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Posted over 5 years ago

Requirements and responsibilities

• Be the ‘face’ of Infoblox’s support organization towards our Service Provider customers • Be intuitive and inventive by providing solutions and workarounds for customers • Own technical escalations for Service Provider customers and engage with Infoblox Engineering, Support Escalations, and Infoblox account team to drive the escalations through the closure • Recommend new and existing solutions which involve enhancing application/systems functionality, features, and defect repair, based on the product roadmap and release content. • Monitor security issues reported for possible impact to your active account. • Partner with assigned resident engineer and sales engineer to ensure alignment for best customer experience. • Help Service Providers during their maintenance activities involving Infoblox product. • Deliver weekly progress updates to customer and conduct regular face to face business reviews.
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