Head of Customer Success

Amplitude

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Full-time

Legal agreement: Employment

Compensation

USD40k - 80k/year

Hybrid (United States)

Posted almost 6 years ago

• Build and lead a Scale organization focused on driving adoption, retention & growth through a combination of technology and one-to-many programs. • Directly manage the team members in the Scale CS team leading them to successful outcomes. • Propose and launch programs to not only serve our SMB segment but have broad applicability across all customer segments (Enterprise, Commercial, SMB) and regions. • Partner with our Operations and Growth Engineering teams to deploy technology and automation to drive efficiencies in how we manage customer communication, education and renewals. • Generate data-driven hypotheses, experiment, amplify results, and broadcast impact while identifying gaps to develop best practices of the Scale program. • Articulate insights and strategy to CS and Executive team leadership.

About Amplitude:

We help companies unlock the power of their products. ⚡ • Join the team: http://amplitude.com/careers • Join the community: http://community.amplitude.com

mission:

We help companies build better products.

Reputation:

Signalers: 19

Domain created: May 1996

amplitude.com/

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Head of Customer Success

Responsibilities

Skills wanted: