Experience Manager

Smile.io

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Emma highlights

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Full-time

Legal agreement: To be defined

Compensation

USD80k - 120k/year

Non-negotiable

Remote (anywhere)

Posted almost 6 years ago

• Carry out ad hoc requests for performance reviews and strategy conversation • Contribute to our ever-growing Help Docs to help create repeatable practices that can help Smile scale (program evaluation, advanced use cases, strategy best practices) • Support and delight our merchants through chat, email, phone, and Zoom video conferencing conversations • Collect and share churn reasons and product feedback for merchants who have been running Smile for at least 6m through our internal tracking systems • Proactively reach out to merchants as per playbooks • Assist with any support or implementation overflow work • Engage and collaborate with a remote team spread across the world.

Discover your cultural fit with the team

Signalers: 3.3K

User since: Apr 2020

email verified

About Smile.io:

We believe that sustainable growth is possible for every commerce business. By providing easy-to-use loyalty programs that help brands transform one-time sales into repeat customers, Smile.io is laying the groundwork for sustainably growing business across the digital commerce ecosystem. Over 100,000 brands use Smile.io to maximize their acquisition efforts and turn transactional purchases into passionate brand advocates. Join us in our mission to create the most sustainably growing businesses in the world - visit smile.io for more details

mission:

our mission to provide an experience that is easy to use, effective, and can easily match the brand you have created.

Job benefits for full-time members:

Reputation:

Signalers: 61

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Experience Manager

Responsibilities

Skills wanted:

Language(s) required:

Mike Rossi

Manuela Vargas Jaramillo Verified