Customer Success Advocate at Sierra Interactive | Torre
Customer Success Advocate
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Sierra Interactive

Customer Success Advocate

Sierra Interactive
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD15k - 25k/year
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Learn our products and platform inside and out. • Treat our customers with respect, kindness, and enthusiasm as you interact ongoing. • Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems. • Participate in new feature development by distilling customer feedback and providing your perspective as a platform expert. • Help drive strategy to make our support platform more efficient and scalable as our customer base continues to grow. • Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves. • Host group webinars and 1-on-1 trainings for our current clients, educating them on features and answering questions. • Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment. • Identifying customers at-risk and helping to turn them around.
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