Trust and Safety, Sr. Program Manager at Kasa Living | Torre

Trust and Safety, Sr. Program Manager

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Full-time

Legal agreement: Employment

Compensation
USD70k - 120k/year
location_on
Hybrid (United States)
flightsmode
Visa sponsorship: No
Posted almost 6 years ago

Responsibilities


• Serve as Kasa's primary point of contact with day-to-day incident response and ensure flawless execution of the incident resolution process, with transparent communication that drives very high levels of internal and external customer satisfaction. • Design and execute an industry-leading Trust & Safety strategy that advances Kasa's mission of creating a global accommodations brand that is indispensable to property owners, beloved by guests and desired by residents. • Serve as the liaison and communicate with law enforcement, and public safety authorities. • Create and implement cross-functional and scalable risk management standards, policies and procedures across all aspects of Kasa's operations and local communities, including on-site security, guest screening, and incident response. • Collaborate closely with the product & technology teams to build long-term preventative and reactive measures to keep our communities safe. • Train Kasa's operating team members and key stakeholders on Trust & Safety protocols, replicable scripts and best practices. • Coordinate enforcement of our community rules, exercising exceptional judgment in determining when to involve law enforcement and outside landlord-tenant counsel. • Ensure that Kasa's Trust & Safety practices comply with applicable laws, including the Fair Housing Act, Fair Credit Reporting Act, and local landlord-tenant laws.