You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
7 days ago
Requirements and responsibilities
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.About the role:Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. Key Responsibilities:Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)Assist customer-facing teams with invoicing, subscriptions, and payment management topicsMaintain accurate customer account balancesCollaborate closely with the Accounts Receivable and Cash Collection teamsBuild and maintain professional relationships by delivering a world-class billing support experienceDevelop and maintain in-depth knowledge of Aircall’s billing and payment processesRequirements:Fluency in English and Spanish. French and German are a plus. 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.Excellent written and verbal communication skillsExperience with ticketing tools and support systemsStrong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)Analytical mindset with curiosity to investigate and resolve complex inquiriesStrong time management and prioritization skillsHigh level of empathy and customer orientationAbility to multitask across different platforms and communication channelsComfortable working cross-functionally in an international, multilingual, remote environmentComfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily workWhy join us?🚀 Key moment to join Aircall in terms of growth and opportunities💆♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💵 Competitive salary package & benefits 🏨 Medical, dental, and vision insurance is 100% covered📈 401k plan with company matching!✈️ Unlimited PTO — take the time you need to come to work feeling great!⭐️ Wellness, internet, and childcare reimbursements💚 Generous parental leave policyDE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.