We're hiring for Head of Operations / Operations Manager roles with two fast-growing DTC/eCommerce brands. Final title and compensation will depend on your experience level and the scale of the brand you're matched with.
About the Opportunity
Both roles share the same mission: turn fast-growing DTC operations into a well-oiled machine. One brand is operating at 8-figure scale with a distributed team across multiple functions and countries; the other is a fast-growing health & wellness company with a 45-person global team. Depending on your background, you could be placed with either.
You'll take ownership of day-to-day operations, systems, and structure, working directly with the Founder or leadership team to build what doesn't exist yet and strengthen what already does.
What You'll Own
Back-end operations end to end: supply chain, inventory planning, 3PL and fulfillment, manufacturing relationships, returns, vendor and agency management
Systems and SOPs: document, own, and continuously improve every recurring process
Hiring and org building: define roles, build scorecards, run searches, hire, onboard, and develop team members into functional owners
Data integrity and reporting: own the KPIs and weekly numbers leadership uses to run the business
Execution accountability: turn decisions into specs with clear owners, deadlines, and definitions of done
Cross-team coordination: keep priorities and projects moving across departments as the company scales
What We're Looking For
3+ years of operations experience in a DTC/eCommerce or physical-product brand
Direct exposure to supply chain, inventory, 3PL/fulfillment, and vendor management
A builder mindset: you've started something from zero (a process, a function, a system) and can show us what you built
Comfortable being hands-on, not just delegating; willing to be deep in the details when the business needs it
Experience hiring, onboarding, and managing teams (letting people go when necessary too)
Strong working knowledge of Shopify, Notion, spreadsheets, and AI tooling (e.g. Claude)
A proactive problem-solver who identifies what's broken and builds the fix, rather than waiting to be told
Why This Role
You'll have real ownership and visibility, working closely with founders and leadership to shape how these businesses scale. For the right candidate in the Head of Operations track, there's an equity conversation on the table at the 12-month mark, contingent on progression toward a COO-level scope.
