We are seeking a customer service representative who demonstrates the ability to work in a fast-paced environment, excellent phone etiquette and excellent verbal, written, and interpersonal skills. If this sounds like you, apply today for this great role!Duties And ResponsibilitiesManages incoming texts and chats from individuals with needs ranging from emotional support to crisis interventionObtains demographic and contact information from individuals where possible and as appropriatePerforms safety screenings for individuals reaching out for assistance and responds as indicated, providing emotional support and/or crisis interventionProvides resources and linkage with providers when possibleConsults with managers on when indicated; and handles referrals for specialty careDocuments each interaction as required by policy.May also respond to telephone and written inquiries from clients, providers and in-house departmentsWorks with team and program leadership to respond to all contacts within standards outlined by performance guarantees.RequirementsRequires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Customer Service Representative (Remote)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Jobsultant Solutions:

mission:

careers-page.com/jobsultant-solutions

Admin access needed