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Responsibilities
Software Asset Operations:
- Supports software asset operations across global regions with a focus on procurement, compliance, and software lifecycle tracking.
- Ensures alignment with enterprise IT Asset Management (ITAM) standards to maintain global consistency and governance.
- Collaborates with Business Units (BUs) to collect, validate, and maintain software inventory, entitlement, and renewal data, improving visibility and reporting accuracy.
- Assists in monitoring renewal timelines, tracking license consumption, and supporting compliance and audit activities, contributing to centralized lifecycle management and effective global software governance.
Key Responsibilities:
- Support end-to-end software lifecycle management, including procurement support, entitlement tracking, license consumption monitoring, renewal coordination, and end-of-life retirement activities.
- Partner with global Business Units (BUs) to document software inventory, contracts, entitlements, license counts, vendor relationships, and operational processes.
- Support vendor contract consolidation efforts, including alignment of renewal schedules and vendor account rationalization.
- Analyze software asset data to identify gaps, redundancies, compliance risks, and optimization opportunities, ensuring alignment with enterprise ITAM standards.
- Maintain audit-ready documentation by collecting and organizing software contracts, license keys, renewal dates, and related metadata to support compliance and reporting requirements.
- Assist with consolidation of software asset information into centralized IT Asset Management (ITAM) systems and structured reporting to leadership, highlighting renewal risks and compliance exposure.
Job Scope & Expectations:
- Collaborate effectively with cross-functional teams across multiple countries and time zones.
- Demonstrate cultural awareness, sensitivity, and respect in all interactions.
- Participate in global meetings, ensuring clarity, alignment, and inclusive participation.
Complexity & Problem Solving:
- Learns routine assignments of limited scope and complexity.
- Follows practices and procedures to solve standard or routine problems.
Communication & Influence:
- Adapt communication style to accommodate diverse cultural norms and language differences.
- Communicate and seek guidance or feedback regularly from more senior members of the team.
Preferred Experience:
- Experience using ServiceNow for asset tracking, workflows, and reporting.
- Experience working within ServiceNow Asset Management (ITAM) modules to manage software lifecycle and entitlement records.
- Experience in asset or software license operations with global exposure.
- Familiarity with software licensing terms and international compliance regulations.
- Strong attention to detail and analytical skills for data review and validation.
- Experience collaborating with finance, procurement, and IT stakeholders.
- Comfort working across multiple time zones and cultural environments.
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