Customer Support Specialist - Remote Latam at Latamforce LLC | Torre
Customer Support Specialist - Remote Latam
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Customer Support Specialist - Remote Latam

Latamforce LLC
Emma
Emma
You'll elevate customer success and product evolution through expert support and valuable insights.
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Emma of Torre.ai
 8 days ago

Requirements and responsibilities

Job DescriptionWe're on the lookout for a talented Customer Support Specialist to join our client's team: 100% RemoteSalary in USDBased in LATAM – Collaborating with team in the US (EST or CST)Full-TimeContractor RoleWe are seeking a Customer Support Specialist to join our team and provide an exceptional customer experience through our modern SaaS platform. The ideal candidate will be a tech-savvy problem solver who enjoys guiding customers and helping them achieve their goals with precision and care.ResponsibilitiesEngage with users via chat, email, and Zoom to ensure helpful, caring responses.Use active listening skills and attention to detail to provide an exceptional customer experience.Contribute to onboarding and training initiatives using Loom videos, Zoom, and live webinars.Write and improve help articles and user documentation.Advocate for customers by identifying trends and sharing feedback with our team.Requirements and Skills2-5 years of experience in a similar role at a SaaS company.Tech-savvy with SaaS tools and modern apps. Proficient in Excel.Excellent communicator and writerable to break down complex topics into clear, simple language.Strong problem-solving skills, detail-oriented, and analytical.Self-starter who thrives in a fast-paced, unstructured environment.Ability to learn quickly and become an expert in the product.Helpful, energetic, ambitious, and positive.About LatamforceLatamforce is a leading nearshoring staffing agency that helps businesses in the U.S. find top-tier talent from Latin America. We specialize in connecting companies with skilled professionals in Latin America.
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