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3 days ago
Requirements and responsibilities
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.KEY RESPONSIBILITIESOwn and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.BASIC QUALIFICATIONS8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.Proven success managing a quota in complex, long-cycle enterprise sales.Demonstrated experience selling to and influencing C-level executives.Proficiency with Salesforce (SFDC) for pipeline management and forecasting.Bachelor’s degree or equivalent experience.PREFERRED QUALIFICATIONSPrior enterprise sales expertise leveraging MEDDPICC & Value SellingExperience managing high-value accounts Track record of success with multi-product sales and solution-based selling models.Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.Strategic thinker with exceptional communication, negotiation, and relationship-building skills.The base salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.Where we workPagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.Your package may include:Competitive salaryComprehensive benefits package Flexible work arrangementsCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businessesPagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.