Member Experience Representative (Remote)
Location: Colombia
Work Type: Full-time, Remote
Schedule: U.S. Eastern Time, including some weekends
About the Role
Apex Club Group is seeking a professional, friendly, and reliable Remote Member Experience Representative to support multiple golf and country club properties in the United States.
This person will serve as the first point of contact for members, guests, golfers, and prospective members. The role includes answering incoming phone calls, responding to general questions, helping with reservations and inquiries, capturing membership and event leads, and directing calls to the appropriate department when needed.
The ideal candidate has excellent spoken English, strong customer service skills, and experience working in hospitality, hotels, resorts, restaurants, travel, reservations, or premium customer service.
Key Responsibilities
* Answer incoming calls for multiple golf and country club properties
* Greet callers professionally using the correct club name
* Assist with club hours, directions, golf information, dining, pool, events, and general questions
* Help callers with tee-time, restaurant, banquet, and membership inquiries
* Capture accurate contact information for prospective members and event clients
* Schedule membership tours and follow-up appointments
* Transfer calls to the appropriate golf, membership, restaurant, event, or management department
* Respond to voicemail, email, and text inquiries
* Maintain detailed notes in the company’s CRM or shared system
* Follow club-specific scripts, procedures, and escalation guidelines
* Provide a high level of hospitality and customer service
* Support additional administrative and customer follow-up tasks as assigned
Qualifications
* Excellent spoken and written English
* Clear, professional, and easy-to-understand telephone communication
* At least 2 years of experience in customer service, hospitality, reservations, hotels, travel, restaurants, call centers, or a similar role
* Strong computer and data-entry skills
* Comfortable learning phone systems, CRM platforms, and reservation software
* Ability to manage calls for multiple properties and follow different procedures
* Strong attention to detail
* Professional, patient, positive, and dependable
* Ability to work independently from home
* Reliable high-speed internet and a quiet workspace
* Availability to work U.S. Eastern Time
* Availability for some weekend shifts
Preferred Experience
* Hotel, resort, golf club, country club, restaurant, airline, or luxury hospitality experience
* Experience scheduling appointments or reservations
* Experience handling sales or membership inquiries
* Experience using Zoom Phone, RingCentral, HubSpot, Salesforce, or similar systems
* Interest in golf, hospitality, or private-club operations
Work Schedule
The position will generally follow U.S. Eastern Time. Shifts may include:
* Weekdays
* Some weekends
* Occasional holidays
* Seasonal schedule adjustments based on club operations
Exact hours will be discussed during the interview process.
Compensation
Competitive monthly compensation based on experience, English proficiency, schedule availability, and customer service background.
Interview Process
Qualified candidates may be invited to complete:
* An English-language interview
* A customer-service role-play
* A short computer and data-entry assessment
* A mock phone call for a golf or country club
About Apex Club Group
Apex Club Group operates golf, country club, hospitality, and recreational properties in the United States. Our goal is to provide professional, welcoming, and responsive service to members, guests, golfers, and prospective clients across all of our locations.
