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22 days ago
Requirements and responsibilities
Technical Project ManagerThe Technical Project Manager will report into the Project Management Office (PMO) and is responsible for managing technical projects to ensure the proposed plan adheres to the timeline, budget, and scope. Working with the Enterprise Technology team, you will plan Liveops’ technical projects in detail, set milestones and schedules for all project team members, engage stakeholders, and execute each step of the project. This position requires project management expertise, technology/IT experience, and people management skills. In this role, you may simultaneously manage multiple technical projects with varying degrees of complexity.Purpose of Your RoleThis role plans and manages assigned technical projects to ensure Liveops’ goals and objectives are accomplished. The Technical Project Manager is the single point of accountability for all aspects of support needed to effectively plan, design, and implement assigned projects. Responsibilities include the coordination and completion of projects on time, within budget, within scope, managing risks, and effectively reporting on project status throughout the project lifecycle.Qualifications We’re Looking For3+ years project or program management experienceExperience with Agile and Scrum methodologies; knowledge of Agile Project Management processes, principles, ceremonies, and toolsProject Management certification preferred (Certified Associate in Project Management (CAPM), Project Management Professional (PMP) certification, Certified ScrumMaster (CSM), or equivalent)Relevant experience in technology and/or IT field (experience working on continuous integration or delivery preferred)Technical, analytical, computer, and problem-solving skills to be able to use software and to explain the softwareGeneral understanding of Git or GitHubBachelor's degree (Computer Science, engineering, or related technical field preferred) or equivalent preferredExperience managing and leading technical projects through the project lifecycleExcellent organizational skills to successfully manage multiple projectsProven track record of quality execution, results-driven mindset, risk assessment and mitigation, and sense of urgency in resolving challenges as they ariseStrong communication skills (written and oral) and a demonstrated ability to effectively interact with vendors, peers, stakeholders, and managementProficiency with Jira, Smartsheet, and/or another equivalent project management toolThe Competencies You BringBusiness Acumen * Individual Impact & Influence * Organizational Awareness * Dealing with Ambiguity * Use of Technical/Functional ExpertiseThe Value You DeliverLead the technical project team to gather necessary information and stakeholder requirements, establish timelines, assign work, track and report progress, and ensure timeliness of task completion while controlling scopePrepare reports for upper management regarding project statusDevelop and maintain project plans that support achievement of project-specific goalsSchedule and lead meetings/scrum ceremonies, effectively document information, and communicate action items and risksInteract with vendors, stakeholders, cross-functional teams, and project sponsors as the key point of contact during the various stages of project lifecycles, building confidence with proactive communicationEnsure timely resolution of project roadblocks; manage and appropriately escalate delivery impediments, risks, issues, and changes associated with project deliverablesManage changes to the project scope, project schedule and project costs using appropriate verification techniquesEnsure all the required deliverables are produced and reviewedContinuously improve technical project management methodologies and processesDemonstrate strong communication, problem-solving, and risk management skillsEssential Job FunctionsAbility to sit or stand at a desk for extended periods of time while working on a computer.Available for virtual meetings in a non-distracted environment.Ability to work independently and meet deadlines.Ability to travel as needed (Approx. 5%).Oversee technical project lifecycle, ensuring timely, budget-conscious, and quality completion.Guide and mentor project teams and staff, promoting Liveops' goals and collaborative culture.Serve as the main contact for vendors and stakeholders, manage communications, and resolve issuesAbout LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.