About the Client:The client is a high performing real estate professional based in Los Angeles who has built a fast paced and growth oriented business focused on client relationships, operational excellence, and long term scalability. With years of experience managing remote teams and virtual assistants, the client values accountability, initiative, critical thinking, and continuous improvement. The business is currently expanding its operational infrastructure and social media presence, creating an opportunity for someone who enjoys dynamic responsibilities, problem solving, and helping streamline day to day operations in a client facing environment.About the Role:The client is seeking a highly organized, tech savvy, and proactive Real Estate Operations Coordinator to support daily business operations, transaction coordination, client communication, scheduling, and operational workflows. This role will serve as the operational backbone of the business, helping manage lead flow, calendars, CRM updates, inboxes, and administrative processes while ensuring an exceptional client experience. The ideal candidate is resourceful, adaptable, growth minded, and capable of taking ownership of recurring processes while continuously identifying ways to improve efficiency and organization.Key ResponsibilitiesExecutive & Administrative SupportManage the client’s calendar, appointments, meetings, and scheduling logisticsCoordinate property showings between buyers, listing agents, showing agents, and internal stakeholdersAssist with personal administrative tasks such as scheduling appointments and managing calendar conflictsOrganize daily priorities and ensure important deadlines and follow ups are completed on timeHandle inbox management across email, text messages, and communication platformsClient Care & CommunicationServe as a professional and friendly point of contact for clients and leadsRespond to client inquiries and provide timely updates throughout transactions and processesMonitor incoming communications and escalate important matters when necessaryFollow up with leads, prospects, and clients while maintaining a high level of customer serviceSupport relationship management through clear communication and proactive follow throughReal Estate Operations & Transaction CoordinationAssist with transaction coordination and operational support throughout the real estate processUpdate and maintain CRM systems with accurate lead and client informationTrack transaction progress, documentation, deadlines, and communicationsCoordinate with vendors, agents, and service providers to ensure operational efficiencySupport process execution and ensure workflows are followed consistentlySocial Media & Lead Management SupportMonitor social media platforms for direct messages, comments, and lead activityRespond to basic inquiries and escalate higher level conversations when neededHelp organize content workflows and support backend social media operationsCoordinate scheduling and follow up related to social media leads and inquiriesAssist with maintaining operational consistency across social media processesProcess Improvement & Technology SupportIdentify opportunities to improve workflows, systems, and operational efficiencySupport automation initiatives and help streamline repetitive administrative processesUtilize AI tools, technology platforms, and productivity systems to improve organization and executionFollow established SOPs while also contributing ideas for optimization and scalabilityTake initiative in solving problems and proactively identifying operational gapsBasic Property Management SupportRespond to tenant inquiries (availability, maintenance request, basic questions)Send payment reminders for past-due accountsTrack and update tenant records in the systemStorage Facility ManagementRespond to tenant inquiries (availability, pricing, basic questions)Assist with new tenant onboarding (set up account, access details)Send payment reminders for past-due accountsTrack and update tenant records in the systemCoordinate with on-site manager for:Move in/Move outMaintenance requestsHelp monitor delinquent accounts and flag for follow-upAssist with simple reporting (occupancy, payments, notes)Qualifications & SkillsMust HaveMinimum 3 years of experience in executive assistance, operations coordination, customer service, client success, or administrative supportPrevious experience supporting a real estate business, brokerage, property management company, or transaction coordination teamStrong verbal and written English communication skillsExperience managing schedules, calendars, appointments, and multiple priorities simultaneously• Stable work history with a preference for candidates who have remained in previous roles for 2+ consecutive yearsHigh level of organization and attention to detailComfortable working in a fast paced and dynamic environmentAbility to handle client facing communication professionally and confidentlyStrong critical thinking and problem solving abilitiesTech savvy with the ability to quickly learn new tools and systemsExperience using Google Workspace and CRM systemsStable work history with demonstrated longevity in previous rolesExperience working remotely with U.S. based clients or companiesPreferredFamiliarity with social media platforms and lead management workflowsExperience with project management tools, automation tools, AI platforms, or process optimizationExperience using Notion, Metricool, or real estate related CRMsLeadership, coordination, or team management experience in previous rolesExperience supporting high performing entrepreneurs or executivesPersonality TraitsGrowth minded and eager to continuously improveProactive and capable of taking ownership without constant supervisionResourceful and solution orientedStrong sense of accountability and professionalismAdaptable and comfortable handling changing prioritiesCurious and willing to learn new systems, tools, and workflowsEmotionally intelligent with strong interpersonal skillsAble to receive feedback constructively and apply improvements quicklyReliable, dependable, and committed to long term growthNaturally organized with a strong sense of initiative and follow throughIMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
27 days ago