Talkdesk Technical Lead / SME at VNC Digital Services Pvt Ltd | Torre

Talkdesk Technical Lead / SME

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Full-time

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Shared by
Juan Fernando Domínguez
11 days ago

Requirements and responsibilities


We are looking for an experienced Talkdesk Technical Lead / SME with strong expertise in Talkdesk CCaaS, Contact Center Architecture, API Integrations, and AI-driven Customer Experience solutions.Design and implement enterprise-scale Talkdesk CCaaS solutions.Build and optimize Talkdesk Studio routing flows, IVR menus, and skills-based routing.Develop custom integrations using Talkdesk REST APIs, Webhooks, and Integration Builder.Configure and deploy Talkdesk AI features including Copilot, Virtual Agent, and Agent Assist.Integrate Talkdesk with enterprise applications such as Zendesk, JIRA, and Policy Administration Systems.Troubleshoot API integrations, routing issues, latency, and call flow failures.Collaborate with business stakeholders and technical teams to deliver scalable contact center solutions.Drive technical governance, reporting, and solution implementation.Mandatory SkillsStrong experience with Talkdesk CCaaS implementation and administrationExpertise in Talkdesk Studio, IVR, Omnichannel Routing, and Skills-Based RoutingHands-on experience with Talkdesk REST APIs, Webhooks, JSON, OAuth, and SAMLExperience integrating Talkdesk with Zendesk and other enterprise applicationsKnowledge of Talkdesk Copilot, Virtual Agent, and Agent AssistStrong understanding of Contact Center Architecture and Customer Experience platformsExcellent stakeholder management, troubleshooting, and technical leadership skillsPreferredTalkdesk Admin or Architect CertificationExperience in Insurance or Financial Services domainLocation: Remote (whenever require need to visit office in Mumbai ).