About the Role:
- This is not your typical traditional executive assistant or administrative support role.
- We are looking for an execution-focused, tech-savvy Operations Operator (Backend) to join our team at Solvo.
- In this high-performance role, you will significantly expand our Account Managers' capacity by taking full ownership of task execution, streamlining workflows, and leveraging cutting-edge AI tools (like ChatGPT and Claude) to deliver high-quality work faster and more efficiently.
- If you have a systems-first mindset, continuously look for ways to reduce manual effort, and thrive in an agile digital environment, this challenge is for you.
Job Details:
- Company: Solvo.
- Job Code: SOLV-JOB-703 / JPC - 6417.
- Employment Type: Full-time.
- Location & Workplace: Hybrid (Available for applicants in Guatemala, Colombia, Mexico, and Argentina).
- Schedule: Monday to Thursday 9:00 AM – 6:00 PM, and Fridays (Exact schedule details to be confirmed).
Compensation Range (Monthly):
- Guatemala: GTQ 7,500 - GTQ 8,500.
- Colombia: COP 2,080,000 - COP 2,275,000.
- Peru: PEN 3,200 - PEN 3,500.
- Honduras: HNL 23,000 - HNL 26,000.
Responsibilities:
- AI & Automation Integration: Leverage AI tools and automation platforms daily to eliminate repetitive tasks, boost accuracy, and accelerate delivery times.
- Process Optimization: Build, refine, and maintain repeatable, structured workflows to handle high volumes of client tasks seamlessly.
- Account Management Support: Act as the primary execution partner for Account Managers, taking care of backend operations so they can focus on strategy and client relationships.
- System Maintenance: Keep client systems running smoothly, including heavy management of inboxes, calendars, CRMs, and project management tools.
- Data & Research: Process data entry, build insightful reports, update CRMs, and synthesize research into actionable summaries.
- Client Communications: Monitor and respond to client inquiries promptly, maintaining top-tier customer service standards.
Requirements & Skills:
- Language: Advanced/Fluent English (Excellent written and verbal communication skills are mandatory for international interaction).
- Experience: 2+ years of experience in administrative, operational, or backend support roles (Traditional Executive Assistant experience is not required; tech/ops experience is highly valued).
- AI Mindset: Active usage or strong willingness to integrate AI tools (ChatGPT, Claude, etc.) into your daily workflow.
- Tech Stack Proficiency: Strong mastery of Google Workspace, CRM platforms, and task management software (Asana, ClickUp, Trello, or similar).
Core Competencies:
- Systems Thinking: You naturally build scalable processes instead of just checking off isolated tasks.
- High-Volume Execution: Ability to manage multiple client accounts simultaneously with speed, precision, and extreme attention to detail.
- Accountability & Proactivity: You identify workflow inefficiencies and fix them before being asked, successfully closing loops independently.
What Success Looks Like:
- You are a standout performer if you think in terms of outcomes rather than tasks.
- You use AI daily to 10x your output quality.
- You reduce your Account Manager’s workload drastically.
- You navigate changing priorities across multiple stakeholders with a low-ego, high-performance attitude.
