Technical Support at Zoobook Systems LLC | Torre
Technical Support
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Zoobook Systems LLC

Technical Support

Zoobook Systems LLC
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Full-time

Legal agreement: Employment

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Remote (for Philippines residents)
Remote (for Egypt residents)
Remote (for Venezuela residents)
Posted 3 months ago

Responsibilities

The EHR Technical Support Specialist is responsible for the ongoing support and continued implementation of Electronic Health Records software within client organizations. The EHR Support Specialist is expected to communicate effectively with direct client staff and to coordinate and utilize all aspects of the deployed EHR solutions. Essential Duties and Responsibilities: - Serve as the initial support interface for client EHR systems. - Investigate and manage the resolution of reported issues with the system. - Determine and implement solutions to problems where feasible. - Escalate issues to client support and actively manage the ultimate resolution. - Serve as a liaison between clinical, finance, and IT departments. - Recommend software enhancements based upon evaluation and feedback from end users. - Support ongoing reviews of paper documentation. - Participate in the development of electronic templates and documents where feasible. - Support business operations staff with streamlining processes for ultimate capture within the EHR solution. - Develop and administer training programs to end users as required. - Assist in resolving problems related to overall system implementation. - Manage communication between clinical staff and management. - Effectively demonstrate the capabilities of EHR software to potential clients. - Host online software demonstrations when necessary. - Create reports and documentation as assigned. Position Qualifications: - Bachelor's or Associate's degree in IT, Healthcare Administration, or Healthcare Informatics. - In-depth experience and understanding of clinical workflows, preferably behavioral health. - Excellent communication skills, both written and spoken. - Ability to clearly communicate technical information with all levels of management and end users. - Strong organization, time management, analytical, and problem-solving skills. - Experience developing EMR templates, documents, and workflow analysis (helpful). - Understanding of CMS billing and coding requirements (helpful). - Knowledge of best and emerging practices in IT. - Confidence and the ability to assist in managing IT resources and projects. - High degree of organizational skills and multi-tasking abilities, including the aptitude to prioritize multiple functions and tasks, flexibility, and attention to detail. - Commitment to supporting the client organization’s missions along with sensitivity to cultural and workplace harmony. Job Details: - Job Type: Full-time. - Benefits: Health insurance, paid training, work from home. - Experience: Technical support (2 years preferred). - Language: English (required).
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