EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.Position SummaryThe Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed.Key ResponsibilitiesIndependently own operational alignment for assigned client accountsDevelop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependenciesTranslate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunitiesProactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actionsPartner with clients to align operational expectations with internal capabilities and constraintsMonitor operational performance indicators and inventory health to identify emerging issues or deviationsLead structured root cause analysis efforts in partnership with Revenue Services and other internal teamsDevelop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-upTrack action plan progress and validate effectiveness over timeExercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forwardOwn preparation and facilitation of monthly operational reviews and recurring client touchpointsDevelop agendas, reporting narratives, and discussion materials tailored to client prioritiesLead client discussions with confidence, professionalism, and consultative presenceDocument meeting outcomes, decisions, and action items, ensuring clear follow-throughServe as a consistent and reliable operational presence for assigned client accountsPartner closely with Revenue Services leadership and operational teams to understand performance drivers and constraintsCoordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycleLead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitmentsAdvocate for client needs while balancing enterprise standards and scalabilityEnsure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systemsApply Client Alignment methodologies and standards consistently across assigned accountsIdentify recurring themes, systemic issues, or improvement opportunities across the client portfolioContribute to process improvement initiatives, workflow refinement, and documentation updatesSupport onboarding and knowledge transfer for new team members as neededOther duties as assignedRequirements and QualificationsBachelor’s degree in Business, Healthcare Administration, Operations, or a related field required3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environmentsFoundational understanding of operational workflows, data interpretation, and client support modelsStrong written and verbal communication skills with the ability to convey operational information clearlyDemonstrated ability to independently manage client relationships and operational discussionsStrong analytical skills with the ability to interpret data and translate it into actionable insightExcellent written and verbal communication skills, including client-facing presentation experienceProven ability to influence without authority in cross-functional environmentsTimely and regular attendanceEquivalent combination of education and experience will be consideredTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to
