Customer Service Representative - (Remote) at Motorcoach Transportation Services | Torre
Customer Service Representative - (Remote)
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Motorcoach Transportation Services

Customer Service Representative - (Remote)

Motorcoach Transportation Services
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Emma
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Full-time

Legal agreement: To be defined

Base compensation
USD650 - 700/month

+ Bonuses (up to 8% of base compensation)

Non-negotiable
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Remote (for Argentina residents)
Remote (for Colombia residents)
Remote (for Ecuador residents)
Remote (for Perú residents)
flightsmode
Visa sponsorship: No
Posted 5 months ago

Responsibilities

Job Summary: We are seeking a full-time Remote Customer Service Representative to join a small family-owned business that has been providing transportation services in Florida for over 25 years. As the company continues to grow, we are focused on improving customer service while maintaining a comfortable and enjoyable work environment for our employees. This position offers a relaxed, low-stress work environment with a manageable call volume of approximately 5 to 10 calls per hour — far from the pressure of a traditional call center. If you are looking for a role with a healthy work-life balance, this is a great opportunity. Key Details: Position: Remote, Full-Time Schedule: 12:30 PM – 10:00 PM (Eastern Time – Miami, FL), with a 30-minute break Days Off: 2 consecutive fixed days off (not on weekends) Training: 80 hours of paid training (2 weeks) Compensation: $650 USD per month, with a performance-based increase to $700 USD after 90 days Benefits: USD50 Sign-on bonus paid upon hire 2 weeks of paid vacation after 1 year of employment Paid day off on your birthday Growth opportunities within the company and its sister company Key Responsibilities: Handle inbound and outbound calls, emails, and chat support professionally Resolve customer inquiries and provide information about services Manage reservations, modifications, cancellations, and payments Handle customer complaints and disputes Dispatch buses and communicate with drivers regarding updates, instructions, and assistance Monitor vehicle movements through GPS tracking systems Requirements: English Proficiency: Advanced or Fluent (C1/C2) — both spoken and written Experience: 3+ years in customer service Skills: Strong organizational and communication skills Ability to remain calm and make quick decisions under pressure Experience with CRM software (preferred) Proactive attitude, resilience, and willingness to learn Technical Requirements: Stable internet connection Quiet work environment Computer and high-quality headset Important: A strong command of English is mandatory and will be assessed during the selection process. If you are a responsible, honest, and motivated individual looking for a rewarding remote position, we would love to meet you! Apply now and join our team!
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