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About 9amHealth9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.What You’ll DoAs a Senior Customer Success Manager, you will own and lead a portfolio of strategic clients from post-sale through long term partnership growth. You will guide enterprise partners through successful implementation, adoption, measurable outcomes, and expansion of the 9amHealth solution, serving as a trusted strategic advisor across client organizations.In this role, you’ll operate as both an executive relationship owner and internal quarterback, aligning product, care, marketing, operations, and sales to deliver consistent value and strong business outcomes, particularly across our GLP-1, diabetes, and cardiometabolic programs.This role requires a highly strategic operator who can influence executive stakeholders, navigate complex healthcare environments, and drive long-term partnership success.Client Retention & Strategic Relationship OwnershipServe as executive level point of contact for assigned strategic accounts post contractBuild trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partnersDevelop long term account strategies focused on retention, performance improvement, and expansionLead executive level Quarterly Business Reviews showcasing outcomes, performance trends, and growth opportunitiesProactively identify partnership risks and create recovery strategies when satisfaction or performance declinesAct as the internal voice of the client, influencing prioritization and cross-functional decision makingClient Adoption & Value RealizationOwn end to end onboarding and implementation strategy, ensuring successful and scalable launchesAlign client business goals with measurable program outcomes and engagement strategiesTranslate data into actionable insights that demonstrate ROI and clinical impactDrive adoption of 9amHealth’s virtual care and pharmacy solutions across client populationsGuide clients in optimizing program utilization and member engagementAccount Growth & ExpansionIdentify expansion opportunities including upsell, cross-sell, and increased member enrollmentPartner closely with Sales and Commercial teams during renewals, RFPs, and expansion cyclesTurn strong partnerships into advocacy, case studies, and client referencesCross-Functional Leadership & CommunicationServe as the internal quarterback across product, care, marketing, and operations to deliver seamless client experiencesInfluence internal teams to deliver on client commitments and operational improvementsCommunicate product updates, roadmap impacts, and operational changes with executive-level clarityProduct & Industry ExpertiseMaintain deep knowledge of 9amHealth services, clinical programs, and platform capabilitiesStay current on healthcare and virtual care trends, particularly GLP-1 therapies and cardiometabolic careServe as a subject matter expert in discussions with sophisticated healthcare buyersOperational Excellence & Portfolio LeadershipManage complex accounts and competing priorities with strong operational disciplineLeverage performance data to guide strategy and influence internal product and operational decisionsFully own implementation readiness and ongoing success planning for assigned clientsWhat You’ll BringMinimum QualificationsBachelor’s degree5–8+ years of experience in healthcare customer success, account management, or client partnershipsProven experience managing complex or enterprise healthcare accountsStrong project and stakeholder management capabilitiesExecutive-level communication and presentation skillsExperience leading cross-functional initiatives in remote or distributed teamsPreferred QualificationsExperience working with health plans, PBMs, or large employer healthcare buyersExperience within digital health or healthcare startups (Series A–D environment preferred)Familiarity with HubSpot, Asana, Slack, and Google WorkspaceBackground or exposure to diabetes, obesity, pharmacy, or chronic disease managementCompensationThis role offers a base salary of up to $145,000, with eligibility for a 15% performance based bonus, plus equity participation.What you can expect at 9amHealthAt 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.Our commitment to diversity and inclusionDiabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.
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