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About MEDvidiMEDvidi is a fast-growing health technology company delivering virtual care solutions at scale. We operate in a highly regulated healthcare environment where clinical quality, operational rigor, and patient experience are non-negotiable.We are entering our next phase of growth and are building the leadership team required to scale responsibly, efficiently, and sustainably. This role is central to that mission.The RoleWe are seeking a VP of Operations / COO to build, own, and scale MEDvidi’s operational engine. This role serves as the CEO’s right-hand operator and execution lead - responsible for translating strategy into execution across the organization.This is a hands-on, builder role for an experienced operator who has scaled health tech, virtual care, or healthcare services businesses through growth-stage complexity. You will design systems, diagnose problems, and drive execution - not maintain mature infrastructure.You will partner closely with the CEO, CMO/clinical leadership, Finance, Growth, Product/Engineering, and CX, and will have access to an Executive Advisor for strategic guidance and mentorship.RequirementsWho You AreRequired Experience12–18 years of operations leadership experiencePrior experience in health tech, virtual care, healthcare services, or other regulated healthcare environmentsProven track record of scaling operations in a growth-stage companyStrong financial and operational fluency - you understand unit economics, not just processExperience working closely with clinical leadership, providers, and compliance teamsLeadership ProfileBuilder mindset - comfortable with ambiguity and incomplete systemsHighly data-driven with strong analytical and root-cause problem-solving skillsHands-on leader who can design strategy and executeExceptional communicator who can navigate conflict, align stakeholders, and drive decisionsHigh integrity, sound judgment, low egoComfortable being accountable in high-growth, high-pressure environmentsCoachable, curious, and open to mentorshipNice to HaveExperience with MSO / PC structuresExperience in virtual-first or hybrid care modelsExperience deploying AI-enabled or automated operational systemsExperience scaling from early growth to meaningful revenue milestonesResponsibilitiesWhat You’ll DoOperational Leadership & ExecutionOwn day-to-day operations across clinical operations, patient experience, fulfillment, and internal workflowsBuild and continuously improve scalable operating processes that balance speed, quality, cost, and complianceServe as the integrator across teams, ensuring priorities are aligned and executedEstablish and run the company operating cadence: KPIs, dashboards, weekly/monthly business reviews, and accountability rhythmsBuild a data-driven operating culture where decisions are guided by leading indicators, not anecdotesCEO PartnershipAct as the CEO’s right-hand operator, translating strategy into clear operating plans, priorities, and executionDrive cross-functional alignment, surface risks early, and ensure follow-through on company-wide initiativesClinical & Regulatory PartnershipPartner closely with the CMO and clinical leadership to ensure: Clear clinical authority boundariesSafe, compliant, and scalable care deliveryStrong alignment between the Professional Corporation and MSO where applicableEnsure operational systems support clinical quality, regulatory compliance, and audit readinessFinancial & Performance ManagementPartner with Finance to improve unit economics, margin discipline, and operational efficiencyOwn the operating plan process: annual planning, quarterly reforecasts, headcount planning, and budget accountabilityTie operational performance directly to financial outcomesEnsure company-wide planning and budgeting cycles are delivered on time with clear assumptions and ownershipSystems, AI & AutomationBuild, improve, and troubleshoot MEDvidi’s operational systems and toolingPartner with Product and Engineering to operationalize AI-enabled workflows and healthcare tools (clinical documentation, intake, support, scheduling, QA, back-office automation)Identify automation opportunities to reduce manual work while maintaining safety, quality, and complianceDeep Problem Solving & Risk ManagementGo deep into operational data and workflows to identify root causes of issues across capacity, throughput, quality, and patient experienceLead structured problem-solving efforts and implement durable fixes, not temporary patchesIdentify and mitigate operational, regulatory, and execution risks before they become materialTeam & Org DevelopmentBuild, lead, and develop high-performing operational teamsHire and manage leaders across operations, CX, and adjacent functionsCoach leaders, manage performance, and build a strong leadership benchEstablish clear roles, decision rights, escalation paths, and ownership to reduce friction and increase speedWhy Join MEDvidiOpportunity to build and own the operational backbone of a growing health tech companyHigh-impact leadership role with direct influence on company trajectoryClose partnership with the CEO, executive leadership, and advisorsAbility to shape how AI and modern systems are applied to healthcare operationsCompetitive compensation and equity aligned with impactCompensationCompetitive base salary ($225,000–$250,000), meaningful equity participation, and a comprehensive benefits package. Final compensation will be based on experience and impact.
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