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about 2 months ago
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Requirements and responsibilities
About the RoleWe are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product.Key ResponsibilitiesOnboard new customers and guide them through strategic planning, goal-setting, and adoptionServe as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely mannerMonitor customer health metrics and proactively identify at-risk accountsConduct regular check-ins and business reviews with customersCollaborate with Sales, Support, and Product teams to resolve customer issues and relay feedbackTrack and document customer interactions in HubSpotWork toward retention and expansion targets within your book of businessQualifications0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plusStrong written and verbal communication skillsEmpathetic, problem-solving mindset with a passion for helping customers succeedAbility to manage multiple accounts and prioritize tasks effectivelyFamiliarity with HubSpot or similar CRM and basic data/reporting concepts is a plusWhat We OfferMentorship and professional development opportunitiesA collaborative, customer-first culture
Optionally, you can add more information later (benefits, pre-screening questions, etc.)