We are currently seeking a customer-focused and technically skilled Service Desk Analyst to join a fast-paced support environment serving end users across multiple service areas.This role is ideal for someone with prior IT support or Service Desk experience who enjoys troubleshooting technical issues, helping users, and working in a structured support environment.The successful candidate must be comfortable supporting users across a wide operating schedule and working in a performance-driven remote environment.Key ResponsibilitiesProvide first-level technical support to end usersTroubleshoot and resolve basic hardware, software, and access-related issuesEscalate unresolved issues to the appropriate support teamsTrack, document, and manage incidents accuratelyGuide users through troubleshooting steps and issue resolutionFollow up with users to ensure issues are fully resolvedMaintain high-quality customer service standardsSupport ticket documentation, routing, and closure processesRecommend process improvements where appropriateMaintain knowledge of Service Desk procedures, systems, and toolsAvailability RequirementsCandidates must be fully flexible and available to support the following operating hours:Monday-Friday: 7:00 AM - 7:30 PM CSTSaturday: 6:00 AM - 6:30 PM CSTSunday: 6:00 AM - 5:30 PM CSTPlease only apply if you are able to support rotating schedules within these operating hours, including weekends and holidays where required.Compensation$6.50 USD per hourPaid weeklyRequirementsRequired Experience & QualificationsHigh school diploma or equivalentMinimum 2 years of experience in an IT Support, Help Desk, or End User Services environmentExperience supporting Windows environments and end usersStrong troubleshooting and problem-solving skillsExcellent written and verbal English communication skillsAbility to multitask and prioritize in a fast-paced environmentAbility to remain professional and customer-focused under pressureComfortable working independently and within a team environmentPreferred ExperienceExperience with the following technologies and platforms is highly preferred:Office 365Azure Active DirectoryMerakiWorkspace ONEBomgarServiceNowITIL or IT Service Management practicesComputer networks and internet-based softwareTechnical Requirements (Non-Negotiable)To be considered for this role, candidates must have the following:Stable wired fibre internet connection (Wi-Fi only connections are not accepted)Backup power solution, such as a UPS or inverterProfessional headset with microphoneA dual monitor setup is preferred for productivity and workflow managementHiring ProcessOur hiring process includes multiple stages to ensure the right fit for both the role and the client environment.The process includes:Resume review and prescreen questionnaireOne-way video interviewLive prescreen interview via TeamsClient interview via TeamsAdditional/final interview if requiredPlease note:Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.

Remote IT Service Desk Analyst

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Jason

Louis

About Resolv.Global:

resolv.global/

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