Technical Change Manager at Pearl Consulting Group | Torre
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Technical Change Manager

You'll drive secure technology adoption and mitigate risk for high-stakes clients through expert change management.
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Emma of Torre.ai
19 days ago

Requirements and responsibilities


Technical Change ManagerLocation: Chicago - RemoteThe Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.KEY RESPONSIBILITIESManage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changesAssess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environmentsCoordinate change scheduling and communication with client IT, security, and business teams across regulated industriesDevelop user-facing communication and readiness content for technology-driven changesMaintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagementsConduct post-implementation reviews (PIRs) and document lessons learnedIntegrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriateIdentify patterns in failed or rolled-back changes and drive process improvementQUALIFICATIONSBachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environmentsFamiliarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferredKnowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operationsExperience with OCM principles or change readiness activities strongly preferredITIL v4 certification is a great to haveStrong analytical judgment — you know a high-risk change when you see one
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