Customer Service Representative (Remote) at FunEx / Great Work Perks | Torre
Customer Service Representative (Remote)
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Customer Service Representative (Remote)

FunEx / Great Work Perks
Emma
Emma
You'll ensure positive customer experiences by resolving inquiries and supporting ticket purchases.
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Full-time

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Emma of Torre.ai
 about 19 hours ago

Requirements and responsibilities

About the CompanyFunEx is a leading provider of discounted tickets, attractions, and entertainment experiences across the United States. Through FunEx.com, we help customers access exclusive savings on theme parks, attractions, tours, events, and more.Customer Support RepresentativeAs a customer support representative at Fun Express, your primary responsibility would be to assist customers via voice, email, and chat with any issues or questions they may have related to their ticket purchase. This could involve answering inquiries about ticket availability, pricing, and refund policies. Overall, your goal as a customer support representative would be to provide friendly and efficient assistance to ensure that customers have a positive experience.Key Responsibilities:Respond to customer inquiries via phone, email, and live chatAssist customers with ticket purchases and order issuesProcess refunds, exchanges, and order modifications when applicableTroubleshoot customer concerns and provide timely resolutionsEscalate complex issues to the appropriate departmentMaintain accurate records of customer interactionsQualifications:Excellent verbal and written English communication skillsAt least 1 year of customer service experience preferredExperience handling phone, email, and chat supportStrong problem-solving skillsReliable internet connection and quiet work environmentComfortable using multiple systems and web-based toolsStrong attention to detail and customer-focused mindsetJob Type:Full timeEquipment requirements:Applicants must have a reliable computer/laptop, stable high-speed internet connection, headset with microphone, and a quiet workspace suitable for voice support.Shift:Monday–Friday, aligned with U.S. Pacific Time business hours (typically overnight/graveyard shift in the Philippines).Supplemental pay types:Bonus paySalaryCompetitiveBenefits:Additional leaveWork from homeExperience:Customer service: 1 year (Preferred)
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