Who We AreAventus is not your typical call center—we are a CX boutique based in Charleston, SC, a city known for its southern charm and world-class hospitality—and we live up to that standard in everything we do.We don’t just answer calls—we create brand ambassadors who act as a seamless extension of our clients’ businesses. Whether it’s customer service, social media management, or back-office support, our team delivers tailored solutions that elevate brands and build lasting relationships.Join a growing consumer products brand that sells through Shopify, Amazon, retail partners, and nationwide fulfillment networks. We're looking for an organized, proactive operations professional who can help keep inventory, orders, and logistics running smoothly.What You'll DoManage RMAs and product returnsCoordinate with 3PL warehouses and logistics partnersMonitor inbound shipments and inventory receiptsCreate and manage inbound shipments in NetSuiteTrack order fulfillment and investigate discrepanciesSupport Shopify and Amazon FBA operationsMaintain operational reports and trackersCommunicate with U.S.-based teams and external partners through email, chats and phone callsIdentify process improvements and update SOPs as neededRequired ExperienceMinimum 3 years of experience in Supply Chain, Logistics, Inventory Management, Order Fulfillment, or E-commerce OperationsExperience with NetSuiteExperience with ShopifyExperience with Amazon Seller Central and/or Amazon FBAExperience working with 3PL providersRequired SkillsAdvanced Excel or Google Sheets skillsStrong analytical and problem-solving abilitiesExceptional attention to detailAbility to work independently with minimal supervisionExcellent organizational and time management skillsExceptional spoken and written English communication skillsTechnical & Work RequirementsDedicated home office or quiet workspaceCandidates must have:A Windows or macOS computer that meets modern performance standards (Chromebooks are not supported).Minimum 8 GB RAM and 256 GB SSD storage.A stable, hardwired Ethernet internet connection with at least 20 Mbps download and 20 Mbps upload (Wi-Fi is not permitted during working hours).A USB or 3.5mm wired headset (Bluetooth headsets are not permitted).A functional HD webcam for meetings, coaching sessions, and client interactions.Backup internet solution required (mobile hotspot, secondary ISP, etc.)Backup power solution Ability to receive contractor payments through WiseMust be able to attend meetings with the camera on when requestedWork Schedule & CommitmentMust be available to work full-time: Mon-Fri 9 am to 6 pm US Eastern TimeThis role requires your full attention during scheduled working hoursNo overlapping employment, freelance work, consulting, or other jobs during your scheduled shiftConsistent attendance, responsiveness, and availability are requiredWhy Work With Us?At Aventus, we value our people equally—whether you're a contractor or a full-time employee. We believe in fair pay, stability, and real benefits that allow you to focus on what you do best—hiring incredible talent to help our clients grow.Competitive compensation: $12-$14 USD/hour No Hidden Fees or Deductions – Your earnings are net income.100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.Monthly Medical Aid Bonus – We contribute to your healthcare needs.Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships.How You Can Grow With UsTake ownership of critical supply chain and e-commerce operationsBecome a trusted partner to U.S.-based stakeholdersExpand your expertise in NetSuite, Shopify, Amazon FBA, and 3PL operationsContribute to process improvements and SOP developmentGain exposure to multi-channel e-commerce operationsCreate opportunities for future advancement through strong performance and reliabilityWe welcome applicants from across the Philippines and look forward to meeting experienced operations professionals who are ready to make an impact!
