Operations Manager – Amazon USA Private LabelWe are seeking a highly skilled Operations Manager to lead our Amazon USA private label business. This is a hands-on, high-responsibility role that combines strategic leadership with daily operational execution. You will both manage and actively participate in core operational activities — overseeing the Supply Chain Manager, handling Amazon account health, and ensuring smooth coordination across logistics, purchasing, and marketplace operations.The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-oriented, and enjoys mentoring a small team while staying hands-on in operations.This role is 50% individual contributor and 50% manager.Highlights●Full-time 40 hours per week●Competitive salary based on experience.●Performance-based incentives/bonuses.●Professional growth opportunities in e-commerce●Remote position●Health insurance stipend●Paid vacation90 Day Objectives●Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.●Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.●Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.●Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.Key Performance Indicators●Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU●Less than 8 SKUs overstocked beyond forecast period (typically 6 months)●Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)●Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)●Amazon Inventory Performance Index (IPI) - Greater than 465Key ResponsibilitiesOperations & Supply Chain●Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.●Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.●Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.●Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.●Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.Amazon Marketplace Operations●Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues.●Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.●Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed.●Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.●Monitor product listings, rankings, and competitor activity to maintain competitiveness.Vendor & Purchasing Management●Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.●Evaluate vendor performance and ensure high-quality standards and on-time deliveries.●Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality.●Step in to negotiate or manage critical supplier issues when escalation is required.Leadership & Team Management●Manage and mentor a small team of 2–3 operations staff.●Establish clear processes, KPIs, and accountability for the team.●Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”●Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.
2 months ago