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15 days ago
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Requirements and responsibilities
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.About the RoleThe Account Manager for Strategic Accounts is responsible for developing and expanding long-term relationships with CBTS’s most strategic enterprise customers. This role plays a critical part in CBTS’s evolved client engagement model, focused on deepening client partnerships, uncovering new revenue opportunities, and expanding adoption of CBTS’s full services portfolio.The SADR acts as a trusted advisor, working closely with clients to understand their strategic planning initiatives and aligning CBTS solutions to business and technology objectives. This position collaborates closely with sales, delivery, and technical teams to drive new business growth and ensure account success.Key ResponsibilitiesDevelop and maintain strong, long-term relationships with strategic enterprise clients, serving as a primary point of contact and trusted advisorDemonstrate deep knowledge of CBTS solutions and influence customer opportunities that drive revenue growth and account expansionIdentify, develop, and advance new business opportunities within assigned strategic accountsSupport revenue growth by partnering with account and services sales teams throughout the CBTS sales and pre-sales processParticipate in customer discovery and strategic planning discussions to understand and influence business technology objectives and requirementsDrive business development activities to support pre-sales efforts, including identifying, scoping, and proposing services engagementsCollaborate with CBTS account teams and internal stakeholders to develop and execute business-aligned technology strategies for selected customersOversee and support engagement of CBTS delivery resources, providing leadership and coordination in partnership with Client Care Managers (CCMs)Prepare client project mapping, insights, and monthly reporting presentations for internal sales teams and customer-facing technical QBRsMaintain ownership of account growth initiatives, including strategic solution adoption and service expansionAdhere to CBTS sales processes, methodologies, and governance on all opportunity pursuitsMaintain ongoing proficiency in CBTS service offerings, value propositions, and relevant case studiesRequired Skills & ExperienceMinimum 10 years of experience in Sales, Sales Engineering, Solution Architecture, Business Development, or a related client-facing roleExperience working within a consulting or professional services model, integrating sales, delivery, and technical teamsBroad technical aptitude with the ability to span development, cloud, data, networking, and security conceptsStrong understanding of enterprise IT environments, digital transformation initiatives, cloud platforms, AI, and hybrid delivery modelsProven experience developing and managing strategic enterprise client relationshipsExceptional communication skills, including executive-level presentation and complex negotiation experienceAbility to understand customer business needs and articulate the value of CBTS products and servicesExperience collaborating cross-functionally with sales, technical, delivery, and recruiting teamsEducationBachelor’s degree from an accredited four-year college or university, or equivalent experienceDue to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
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