SRE Manager - Client Reliability

Hyperscience

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Full-time

Legal agreement: Employment

Compensation

USD40k - 80k/year

Hybrid (United States)

Hybrid (Canada)

Posted almost 6 years ago

• Drive SRE strategy, with a strong focus on standards, practices, processes, automation, and measurement, including definition of SLIs, SLOs, and SLAs. • Partner with Customer Success and Product Engineering teams to define and evolve Tier 2 and Tier 3 processes and practices. • Partner with Product Engineering to improve aspects of product serviceability and operations, including on-premise deployment, operations, observability, and incident management. • Partner with CloudOps on cloud infrastructure operations and incident management standards and practices. • Lead growth of the SRE area, including improvements to our hiring practices, onboarding, mentorship and career development practices. • Drive career development, personal, and technical growth of all team members. • Drive organizational improvements both within your area and across all of Product Engineering. • Oversee and manage vendors, vendor contracts and appropriate SLAs within the SRE area.

Signalers: 2.4K

User since: Apr 2020

About Hyperscience:

Hyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The company is on a mission to unlock the value of an organization’s back office data and documents through the automation and orchestration of end-to-end processes. This enables organizations to transform manual, siloed processes into a strategic advantage, resulting in a faster path to decisions, actions, and revenue, positive and engaging customer, citizen, and patient experiences, and dramatic increases in productivity. Leading organizations across the globe rely on Hyperscience to drive their hyperautomation initiatives, including American Express, Charles Schwab, HM Revenue and Customs, Mars, Stryker, The United States Social Security Administration, and The United States Veterans Affairs. The company is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.

mission:

A provider of enterprise artificial intelligence solutions

Reputation:

Signalers: 14

hyperscience.com/

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SRE Manager - Client Reliability

Responsibilities

Skills wanted:

Language(s) required:

Peter Brodsky