Director of Customer Success at Nozomi Networks | Torre
Director of Customer Success
Report
Nozomi Networks

Director of Customer Success

Nozomi Networks
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD123k - 273k/year
Non-negotiable
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities

• Continue to design and build out the function of Customer Success, in collaboration with the Nozomi Executive Team. • Develop and execute a clear renewals strategy. • Serve as a customer experience champion and senior leader in the Customer Experience & Success organization and a direct access and feedback channel to Nozomi executives relative to the customer account by partnering closely with a wide array of stakeholders, including the Sales, Support, Delivery, Product. • Influence the evolution of how Nozomi provides end-to-end customer experience by providing additional customer perspective to the internal stakeholders based on your customers’ experiences/feedback/input. • Influence overall health and experience improvements for the customer. • Lead client's onboarding experience, adoption, and expansion across a range of relationships. • Increase customer satisfaction through tailored relationships. • Remove roadblocks and red tape as the primary point of contact for major escalations. This includes program management leadership for the resolution of complex customer issues that cut across Nozomi organizations. • Help drive faster and better returns from the customer’s investment with Nozomi. • Drive proactive discussions around strategy decisions, acquisitions, and partnerships that could impact our customer relationships. • Identify and escalate risks to the customer and support team to achieve client success. • Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
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