Commercial Customer Success Manager at Betterworks | Torre
Commercial Customer Success Manager
trending_up Invest in Torre
Betterworks

Commercial Customer Success Manager

Betterworks
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation USD72k/year
Non-negotiable
location_on
Hybrid (United States)
Posted about 6 years ago

Responsibilities

• Establish a trusted advisor relationship with your customers by building a program vision and providing value throughout the customer partnership as they deliver on their program roadmap. • Respond to program questions from customers directly or route questions to appropriate resources for training or support. • Engage closely with the Program Lead and Executive Sponsor during customer onboarding. • Act as the voice of the customer internally. As the steward of the customer relationship, a CSA is expected to work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in our processes. • Identify and forecast expansion opportunities and partner with Sales to successfully close such opportunities. • Creatively analyze and drive adoption within the mid-market customer base via automated scoring and calls to action. • Diagnose program risks and take action to resolve or mitigate such risks. • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. • Monitor and achieve group KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS.
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