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Remote (+/- 2hrs from Germany GMT+1). C1 or C2 German Language is essentialAt Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.About the RoleWe’re hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region.This role sits between SMB and mid-market. You’ll manage high-touch mid-market accounts, owning renewals, expansions, and long-term customer outcomes end-to-end. You’ll work closely with Customer Success Lead and other teams to shape how Secfix delivers value, and retains & expands revenue, with larger customers.This is a commercially accountable CSM role with clear ownership of Net Revenue Retention (NRR) and real influence on how Secfix scales its mid-market customer success motion.What You'll Do:You’ll own one of the most critical levers of the business: retention, expansion, and long-term customer value. We don’t micro-manage: you’ll have context, best practices, and strong support, but full ownership of outcomes. You will:Own a portfolio of mid-market customers and be fully accountable for renewals and expansionOwn the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readinessBecome a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processesBuild and maintain clear account plans for priority customersRun structured renewal cycles, including pricing, scope, and procurement discussionsProactively identify upsell and expansion opportunities and drive them to closeRun effective QBRs with clear narratives, outcomes, and next stepsTranslate complex security and compliance topics into business valueMaintain accurate account health, renewal forecasts, and expansion pipeline in HubSpotCreate and improve playbooks, templates, and scalable CS processesAbout You:4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and series B stageProven ownership of renewals and expansion, not just relationship managementTrack record of delivering strong Net Revenue Retention in mid-market or upmarket accountsComfortable managing longer cycles, complex stakeholders, and high expectationsConfident handling tough renewal and commercial conversationsStrong commercial mindset: you think about expansion in every customer interactionAble to communicate complex topics clearly in German (C2) and EnglishHighly structured and process-driven, even in fast-moving environmentsComfortable operating with autonomy and ambiguity in an early-stage companyNice-to- have:Exposure to compliance, information security, risk, or GRC topicsExperience building or improving CS processes and tooling from scratchWhat we offerRemote Work: 100% remote work with a virtual office in Gather.Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.Development Budget: €1,000 annual personal development budget.Home office Budget: Home office budget and access to co-working spaces.Holidays: 26 days holiday + local public holidays.Health Insurance: Comprehensive health coverage.Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).Company Events: Company-wide events to build relationships and have some fun!Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).Interview Process:20-30 min - Intro call with Talent team45 min - Interview with CS LeadTake-home Assessment90 min - Technical interview: assessment review and interview with CS Lead and Co-FounderPlease note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.
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