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Responsibilities
We seek an experienced Manager, Casino Operations to join our Games team and help design, implement, and optimize our Social Sweepstakes Casino and adjacent Games verticals. The ideal candidate will bring a strong background in Casino Operations and exhibit excellent operations and commercial experience.Key Responsibilities:Casino Content OperationsOwn the game release calendar end to end — planning, scheduling, and shipping a steady cadence of new content across slots, instant win, crash, table games, and emerging categoriesManage game configuration and lobby operations: placement, categorization, featuring, jackpots, and promotional mechanicsMaintain content operations playbooks, launch checklists, and QA standards so every release meets the same barLaunch & Integration ManagementProject-manage game and provider integrations with Product and Engineering — tracking milestones, unblocking dependencies, and owning launch readiness (assets, configurations, certifications, testing)Coordinate launch go-to-market with Marketing and CRM, including featuring plans, promotions, and lifecycle campaignsRun post-launch reviews to tighten the launch process with every releaseVendor & Partner OperationsServe as the primary day-to-day operational contact for game studios and aggregators — onboarding, roadmap coordination, issue escalation, and delivery trackingPrepare and run recurring vendor business reviews, and track vendor performance and deliverables against the commercial terms owned by the GM, GamesSupport the GM’s sourcing and negotiation efforts with operational due diligence on prospective studios and contentLive Operations & Player ProtectionMonitor game health and uptime; own incident management with vendors, Engineering, and CX to protect player experience and revenueWork with Payments & Fraud and Compliance to ensure casino operations — game configurations, promotions, and prize redemptions — stay within the sweepstakes modelAct as the escalation point for CX on casino-related player issues, closing the loop on root causesPerformance Reporting & OptimizationTrack game and lobby KPIs — engagement, conversion, retention, and revenue contribution — and maintain the reporting that Games leadership runs the business onContinuously test and optimize lobby placement and merchandising; retire underperformers and give winners more surface areaSurface performance insights that inform the GM’s content and vendor strategyBenefitsCompetitive compensation package, including base salary, benefits, and equity. The annual salary for this role ranges from Flexible paid time off.Health benefits, including medical, dental, vision, and generous parental leave.Employee-sponsored 401(k).Extras:$500 work-from-home stipend + Equipment & Accessories.Work Remotely.Opportunity for professional development in a dynamic, global setting.A supportive, collaborative, and knowledge-driven workplace. An engaging and challenging role with the freedom to innovate and develop effective solutions.We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding.Equal Employment Opportunity StatementFliff is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion,
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