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Responsibilities
Role Details:
- Bilingual Dental Medical Virtual Assistant (English & Spanish).
- Independent Contractor (Full-Time or Part-Time).
- Fully Remote with specific hours determined by client requirements (15–40 hours per week).
- Time Zones: U.S. Eastern, Central, or Pacific Time.
Job Overview:
- We are looking for a reliable, patient-focused, and experienced Bilingual Dental Medical Virtual Assistant to join our remote healthcare team.
- The ideal candidate will have 3+ years of hands-on experience working in a U.S. dental practice and a strong understanding of dental front-office operations, patient communication, scheduling, insurance verification, pre-authorizations, and dental terminology.
- The successful candidate must be comfortable communicating with patients in both English and Spanish and have practical experience working with dental insurance, treatment plans, dental coding, and pre-authorization processes.
Key Responsibilities:
- Manage inbound calls, emails, and patient inquiries in both English and Spanish.
- Schedule, reschedule, and confirm dental appointments.
- Handle patient check-in and check-out processes.
- Verify patient demographics, insurance eligibility, and dental benefits.
- Review insurance benefits, including copays, deductibles, annual maximums, waiting periods, and coverage limitations.
- Obtain and follow up on dental insurance pre-authorizations and pre-determinations.
- Assist with treatment plan coordination.
- Communicate insurance-related information to patients.
- Process patient payments.
- Follow up on outstanding balances.
- Coordinate appointment reminders, recalls, and patient follow-ups.
- Maintain accurate and up-to-date patient records and documentation.
- Communicate effectively with dentists, hygienists, dental assistants, insurance companies, and other dental staff.
- Support dental claims and other insurance-related administrative processes as needed.
- Maintain patient confidentiality and comply with HIPAA requirements.
- Provide general administrative and front-desk support to ensure smooth daily dental practice operations.
Required Qualifications & Experience:
- 3+ years of hands-on experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice.
- Previous experience working remotely in a dental setting.
- Fluent in English and Spanish, with strong verbal and written communication skills in both languages.
- Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination.
- Hands-on dental insurance pre-authorization and pre-determination experience.
- Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums.
- Working knowledge of dental coding and CDT codes.
- Understanding of dental procedures, treatment plans, and common dental terminology.
- Basic understanding of dental X-rays and the ability to identify or understand common types of dental radiographs and terminology.
- Strong patient service and communication skills.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency with computers, electronic health/dental records, and dental practice management software.
- Ability to work independently and maintain productivity in a fully remote environment.
- HIPAA knowledge or certification.
Preferred Dental Practice Management Systems:
- Dentrix or Dentrix Ascend.
- Eaglesoft.
- Open Dental.
- Curve Dental.
- Other comparable dental practice management systems.
Preferred Additional Experience:
- Dental insurance claims and follow-up.
- Dental pre-authorizations and pre-determinations.
- Treatment plan coordination.
- Dental coding and CDT codes.
- Understanding of dental X-rays and radiographic terminology.
- Insurance benefit breakdowns and verification.
- Patient billing, payment processing, and outstanding balance follow-up.
- Experience communicating with U.S. dental insurance providers.
- Previous remote dental practice experience.
Ideal Candidate Profile:
- The ideal candidate is a bilingual dental professional with strong front-office experience who can confidently communicate with patients, verify dental insurance benefits, navigate pre-authorization requirements, understand CDT codes and dental terminology, and provide administrative support with minimal supervision.
- This is not a general medical receptionist position.
- Hands-on dental practice experience and practical knowledge of dental insurance processes are essential.
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