Role OverviewThe Collections Specialist plays a key role in managing and optimizing the company's accounts receivable process. This position is responsible for collecting outstanding payments, resolving billing discrepancies, and maintaining positive relationships with internal teams and external customers. The ideal candidate is detail-oriented, proactive, and skilled in balancing persistence with professionalism to ensure timely collections and accurate financial records.Key ResponsibilitiesInitiate collection calls and follow-ups on all assigned past-due accounts.Review and analyze aging reports to prioritize collection efforts effectively.Collaborate closely with Customer Success Managers to address collections for key accounts.Research and resolve customer disputes in a timely manner.Investigate outstanding invoice balances and reconcile payment records.Escalate complex collection issues to sales, senior management, or service teams as appropriate to expedite resolution.Maintain accurate documentation of collection activities and communication in NetSuite.Recommend process improvements to enhance the efficiency of the collections workflow.QualificationsAssociate or bachelor’s degree in accounting, Finance, related field, or equivalent experience preferred1-2 years of collections, accounts receivable, or related finance experience preferred1 year of NetSuite experience preferredProficient in Microsoft Excel (v-lookups, pivot tables, data tracking)Strong attention to detail, organizational skills, and ability to manage multiple prioritiesExcellent verbal and written communication skills for customer and internal team interactionsStrong analytical and problem-solving abilitiesBehavioral CompetenciesCollaboratesEnsures AccountabilityCommunicates EffectivelyDrives ResultsManages AmbiguityClosing DescriptionPDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
