Account Manager
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Full-time
Compensation
USD70k - 120k/year
Posted about 3 years ago
Responsibilities
Tropic helps innovative companies save time and money by delivering unprecedented visibility and control over every dollar, every contract, and every supplier in one place. We launched from stealth in 2020, raised $65 million in back-to-back Series A & B funding, are building an incredible team, grew 5X, and are managing over a billion dollars in spend for companies like DocuSign, Intercom, Notion, Plaid, & Greenhouse.
As an Account Manager, you will be tasked with retaining and growing revenue and will serve as the ultimate internal decision-maker on your accounts. You will also get to function as the tip of the spear for all new product releases, helping with everything from go-to-market strategy to narrative creation. Our AM team is a part of the sales team, and we act like it. Weekly training and call reviews, development mindset, a culture of excellence with huge upside for top performers.
Responsibilities:
- Retain and grow existing book of business via renewal, upsell, and cross-sell
- Own the end-to-end commercial relationship with clients
- Develop, nurture, and leverage relationships with senior DMs
- Serve as the internal champion for our clients to resolve issues as they arise
- Serve as the external champion for our CS & CE teams to resolve issues as they arise
- Play a crucial role in building and improving our service org
- Help develop go to market strategies for all new product releases