Fraud Investigations Analyst at ID.me

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me is a credential service provider compliant with federal standards for digital identity verification. The company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. We are looking for a Fraud Investigations Analyst to join the ID.me Fraud Team. In this role, you will work daily with Data Scientists, Engineering, Customer Success Managers, Legal, and Member Support teams to analyze a broad range of user activity to identify fraudulent behavior. You must be familiar with fraud analysis and investigative techniques, and you should possess the creative problem-solving abilities necessary to suggest new methods of analysis and prevention. Responsibilities: - Analyze user behavior to identify fraudulent activity such as social engineering fraud, account takeover (ATO), and identity theft through stolen personally identifiable information (PII) - Research and identify fraudulent user activity and determine if negative behaviors are part of a larger pattern - Clearly articulate fraudulent activity in written documentation by summarizing qualitative and quantitative analysis to be shared with internal and/or external partners - Monitor user logs to identify unauthorized transactions and fraudulent accounts - Support the development of fraud models by validating fraudulent activity and proactively recommending fraud signals for analysis - Determine existing fraud trends by analyzing user accounts and application patterns - Identify product and process improvements to prevent fraudulent activities - Recommend anti-fraud processes and controls for changing user patterns and trends - Work closely with the Member Support team to research and take action on user accounts - Be a key cross-functional analyst across the Product, Engineering, and Member Support to influence and inform security and product decisions

Fraud Investigations Analyst

Responsibilities

Skills wanted:

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About ID.me:

mission:

network.id.me

Admin access needed