Complaints Handler at GoCardless

- GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. - GoCardless is an award-winning London based fintech, with additional offices in Riga, Paris, and Melbourne. We're looking for a bright and empathic Complaints Handler to join our team. If you're happy working in a fast-paced environment where the work is varied and challenging, this is your role. Responsibilities: - Provide exceptional customer service when interacting with complainants via phone and email - De-escalating difficult customer situations - Ensuring a thorough investigation process has been completed in order to provide an adequate response to the complainant - Responding to all incoming complaints and escalating to the next stage where necessary - Take full responsibility for complaints once received adhering to our internal complaints policy and FCA regulations - Provide high-level responses to complaints - Responsibility for the complaints inbox, ensuring all details of the complaint are recorded correctly to meet high reporting standards - Cross-collaboration to manage and improve our service standards and processes

Complaints Handler

Requirements and responsibilities

Skills wanted:

Language(s) required:

About GoCardless:

mission:

Job benefits for full-time members:

gocardless.com

Admin access needed

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