Customer Support Specialist - Egypt at Foodics

Foodics was voted the best place to work in 2021-2022. They are a leading Restaurant-Tech company in MENA and have achieved three rounds of funding, with the latest raising $170 million. Foodics is looking for a Customer Support Specialist to join their team in Egypt. The role involves handling client inquiries, conducting satisfaction measurement calls, documenting communication logs, and providing training on using Foodics products. The ideal candidate should have a bachelor's degree, 1-2 years of experience in call center or customer service roles, and be fluent in English. They should also be flexible to work in different shifts and have strong communication and problem-solving skills. Responsibilities: - Handle client inquiries received at the center of excellence. - Follow up with customers' inquiries and conduct satisfaction measurement calls. - Document communication logs into our CRM and ticketing systems with accuracy. - Escalate and follow up with concerned teams until reaching case resolution. - Train clients on using Foodics products using multiple virtual channels. - Report daily events to team leaders and highlight areas where more attention may be needed.

Customer Support Specialist - Egypt

Responsibilities

Skills wanted:

Language(s) required:

About Foodics:

mission:

Job benefits for full-time members:

www.foodics.com/

Admin access needed