Customer Service/Admin Assistant at Prenlyn Group

We are a growing business in the Greater Philadelphia, Pennsylvania area looking for a dependable, organized, and proactive Admin and Customer Service Manager to join our team. Key Responsibilities: * Lead Management & CRM Coordination: - Manage all incoming leads through our CRM system. - Handle follow-ups via calls, emails, and texts. - Keep leads organized and updated in real time. - Assist with lead nurturing to maximize conversion. * Scheduling & Estimating Support: - Coordinate appointments for our sales and project teams. - Communicate with customers to ensure clear expectations and scheduling. - Support calendar management across the team. * Project Management Support: - Provide admin support for ongoing painting projects. - Collaborate with Location Managers to ensure smooth project flow. - Assist with any day-to-day operational needs as they arise. * Customer Service & Communication: - Serve as a point of contact for client questions and concerns. - Ensure top-notch customer communication throughout the client journey. What We’re Looking For: * Fluent in English & Spanish. * Strong organizational and multitasking skills. * Excellent written and verbal communication. * Comfortable using CRM tools and learning new software. * Previous experience in admin, customer service, or project coordination. * Self-motivated with the ability to work independently and as part of a team. What We Offer: * Supportive team culture. * Opportunity to help shape processes in a growing local business. * Work directly with leadership and make a real impact. Ready to join a company that values professionalism, customer experience, and growth?

Customer Service/Admin Assistant

Emma

Responsibilities

Skills wanted:

Language(s) required:

Brian Beers

Brian Beers

About Prenlyn Group:

mission:

prenlyn.com/

Admin access needed