Customer Support Associate at Lone Wolf Technologies | Torre
Customer Support Associate
Report
Lone Wolf Technologies

Customer Support Associate

Lone Wolf Technologies
Emma
Emma
You'll simplify real estate tech and drive customer success.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Hybrid (Metro Manila, Philippines)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted 7 months ago

Requirements and responsibilities

About the CompanyWe are here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We have seen a lot of change over the past 30 years—but we have been here to support real estate from day one.With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.Job SummaryProvide technical support and troubleshooting to our customers via phone, email, and chat. Advise customers on product functionality, features, and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and are committed to creating an experience that is Human, Easy, and Smart.Essential Responsibilities and Duties• Supporting customers via email, chat and telephone on our proprietary software products.• Log details of all support sessions and customer challenges in our ticketing system.• Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges.• Efficiently answer customer questions while displaying excellent email and telephone etiquette.• Recognize opportunities for improving product and customer experience based on the feedback you receive.Qualifications• 2 years of experience in Customer Support is preferred.• Excellent communication skills• Experience with Salesforce, JIRA or a similar ticketing system preferred.Knowledge/Skills/Abilities• Customer Centric – A passion for customers and a desire to deliver an experience that is personalized to each customer's needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.• Attention to Detail – Delivers a quality customer experience through active listening to quickly identify the issue and resolve.• Critical Thinker – Processing and organizing facts, data, and other information to identify a problem and develop effective solutions for our customers.• Excellent Communication Skills (Written & Verbal) – Good interpersonal communication and customer service skills are needed to work successfully with customers, and cross functional teams to support our customers.• Customer Retention – Analyze customer behavior, gather information about customer concerns, and build positive relations with customers and business associates.• Meet quality assurance requirements and other key performance metrics.Bonus Skills• Salesforce CRM familiarity• Chat support experience• JIRA ticketing system familiarity• Real Estate Multiple listing services familiarity• Proficient with Microsoft Office Suite or related softwareWork Set-Up• Hybrid Work Set-up• Expected to work onsite for majority of the probationary periodWhy Join Us?• Competitive salary with night differential• Career growth and development
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.