Customer Service Officer at LUXASIA | Torre

Customer Service Officer

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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (anywhere)
Posted about 3 years ago

Responsibilities


LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, D&G, Laura Mercier and By Terry. Reporting to E-Commerce Manager, the successful candidate will provide professional customer service support, answer customer chats on 3 marketplaces (Shopee and Lazada), work on the weekend and help on mega campaigns. The candidate is expected to communicate and coordinate with the team as necessary and maintain a positive and professional attitude toward customers at all times. Responsibilities: - Provide professional customer service support - Answer customer chats on 3 marketplaces (Shopee and Lazada) - Work on the weekend and help on mega campaigns - Communicate and coordinate with the team as necessary - Maintain a positive and professional attitude toward customers at all times