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Shared by 
about 2 months ago
Requirements and responsibilities
We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.This is a customer-centric, multichannel role focused on proactive engagement and retention across phone, chat, and email.Please note that only candidates based in Latin America will be considered for this position.Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Pacific or Central time.Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.ResponsibilitiesBuild strong relationships with customers through personalized communicationIdentify churn risks and proactively support retentionUnderstand customer needs and provide tailored solutionsTurn challenging customer situations into positive experiencesCollaborate with internal teams to improve customer experienceJob requirementsMinimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was keyFluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.Experience working in tech or digital environmentsExcellent communication skills across phone, chat, and emailStrong emotional intelligence and problem-solving skillsProactive mindset with strong ownership and attention to detailAbility to manage multiple customer conversations simultaneouslyExperience using CRM and customer communication platforms, such as Intercom, is valuedWe value people who naturally go above and beyond to help customers feel understood and supported.