Application Support Specialist II (NextGen EPM) at DAS Health | Torre
Application Support Specialist II (NextGen EPM)
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DAS Health

Application Support Specialist II (NextGen EPM)

DAS Health
Emma
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You'll optimize healthcare revenue cycles and improve patient experiences through expert NextGen EPM support.
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Full-time

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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

About the RoleDAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side.This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements.What You’ll DoProvide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflowsTroubleshoot application, workflow, and administrative configuration issues and identify root causesAdvise clients on NextGen EPM best practices and workflow optimization, not just technical fixesSupport the full revenue cycle lifecycle in alignment with RCM best practicesAnalyze trends and recurring issues to help identify workflow gaps and recommend process improvementsProvide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflowsDocument all support activity accurately in ConnectWise while meeting SLA and KPI expectationsCommunicate clearly with clients, set expectations, and de-escalate high-pressure situationsPartner with internal teams and vendors to drive timely, sustainable resolutionsParticipate in an on-call rotation for after-hours emergency supportWhat We’re Looking ForRequired Qualifications3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management sideStrong understanding of the full revenue cycle, including claims analysis and AR managementExperience with NextGen administrative and billing-side configurationAbility to troubleshoot complex issues and also advise on workflow and operational best practicesStrong analytical and problem-solving skills with a root-cause mindsetExcellent verbal and written communication skillsAbility to stay calm under pressure and communicate clearly with clientsAssociate’s Degree in a healthcare or healthcare IT–related fieldPreferred QualificationsNextGen EPM certificationExperience supporting NextGen version 8Experience with Luma Health or similar patient engagement platformsBachelor’s Degree in a healthcare or IT-related fieldWhy DAS HealthAt DAS Health, we support healthcare organizations nationwide with innovative technology solutions and managed services. Our team members are trusted advisors who help clients improve operations, strengthen revenue cycle performance, and deliver better patient experiences.We offer a collaborative, remote-friendly environment where your expertise is valued and your impact is visible.DAS Health is an Equal Opportunity Employer and values diversity in the workplace.
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