About LyraLyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be employed by Lyra Clinical Associates.About the RoleThe Senior Behavioral Care Manager oversees the full lifecycle of care coordination for members in our Virtual Intensive Outpatient Program (VIOP), ensuring that each member and their family has a seamless, supportive, and effective treatment experience from admission through discharge. This includes screening and qualifying prospective members for program eligibility, conducting clinical outreach to families, and onboarding new members. You will also manage case coordination, facilitate communication across multidisciplinary teams, and support members and caregivers throughout their VIOP journey. This role is a great fit if you can navigate complex clinical and administrative challenges with a solution focused mindset, effectively communicate and advocate for members’ needs in alignment with treatment goals, and find satisfaction in leading collaborations with cross-functional teams.Set Schedule- Monday - Friday 11:00am - 8:00pm PST / 2:00pm-11:00pm ETKey responsibilities: Conduct clinical outreach to families to provide education about VIOP services Screen and assess prospective members for eligibility in the VIOP, ensuring clinical appropriateness for the intensive level of careGuide families through the admissions process, addressing questions about programming, insurance, financial responsibilities, and expectationsEnsure timely scheduling of intake assessments once members are qualified for VIOP enrollmentOrient members and their families to the VIOP program, including group schedules, program expectations, technology setup, and available servicesCoordinate care schedules including group therapy, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participationServe as the primary point of contact for members and families, offering regular updates and proactive case managementCoordinate external case management needs with schools, Primary Care Providers (PCPs), and community resourcesAssist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teamsMaintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standardsEngage in regular staffing meetings with multidisciplinary care team to review member’s progress and support effective coordination of careAct as a liaison between families, the VIOP treatment team, and external providers to ensure coordinated, wraparound careCollaborate with internal teams to proactively identify and address barriers to care, optimizing the member experienceConduct comprehensive biopsychosocial assessments for members entering the VIOP, gathering relevant clinical, psychosocial, and family informationDevelop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirementsSupport group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicatedProvide clinical session coverage as neededRequirements:Master’s degree in Social Work (MSW) and Associate Registration (or state equivalent)Experience working in intensive outpatient programs or high acuity behavioral health settings within a multidisciplinary team preferred Experience working with pediatric and adolescent populations, including familiesComputer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.)Skilled in case management, care coordination, and collaborative care deliveryOrganized and excited by a dynamic environmentPassionate about helping kids and teens achieve goals Ability to work full-time, approximately 40 hours per weekCandidates must successfully pass a drug screen and background check prior to employment for this roleFull-time resident of the United StatesAdditional language skills are beneficial to this roleAs a full-time, remote Senior Behavioral Care Manager you will be employed by Lyra Clinical Associates P.C. We manage the business operations so you can focus on providing high-quality mental health care. Here are just some of our available benefits:Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance)Lyra’s benefits package includes gender-affirming careAccess to coaching and therapy services for you and your dependentsCompetitive time off with pay policies, including vacation time, sick days, and company holidaysPaid parental bonding leave for eligible birthing and non-birthing parents401k with up to 3% matchingEmployee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning toolsA new laptop, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipendWe like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! The anticipated base salary range for a full-time Senior Behavioral Care Manager is $70,000 annually. The pay is determined by role and placement within the range, and will depend on a number of job-related factors, including but not limited to your skills, qualifications, and location. We believe that our diverse perspectives are our biggest strengths, and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
