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Requirements and responsibilities
About the TeamThe Stargate organization is responsible for building and scaling the physical infrastructure systems that power OpenAI’s next generation of AI training and inference platforms. This includes the manufacturing, deployment, and operational execution required to bring large-scale compute infrastructure online globally.The team operates at the intersection of data center infrastructure, hardware manufacturing, supply chain, deployment operations, and systems planning. We partner closely across Infrastructure Strategy, Manufacturing Operations, Capacity Planning, Supply Chain, Deployment, and Engineering to execute one of the largest infrastructure scale-outs in the industry.About the RoleWe are seeking a Technical Program Manager, Rack Delivery to drive operational execution across rack manufacturing, site readiness, and deployment coordination for Stargate infrastructure programs.This role will serve as a key connective layer between manufacturing partners, deployment teams, and infrastructure readiness programs to ensure rack production and delivery timelines remain aligned with site availability and deployment sequencing. You will help manage operational execution across contract manufacturers (CMs), support build planning and RCCA processes, and coordinate deployment readiness across multiple concurrent infrastructure programs.You will also partner closely with Demand Planning teams to translate strategic planning inputs into actionable SKU-level manufacturing and delivery schedules.This role is ideal for someone who thrives operating across ambiguity, manufacturing operations, infrastructure deployment, and large-scale cross-functional execution.This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation support.Key ResponsibilitiesDrive cross-functional coordination between rack manufacturing, deployment operations, and site readiness programs.Manage operational execution across rack contract manufacturers including CTB tracking, build planning, and escalations.Coordinate rack delivery timelines against infrastructure deployment readiness milestones.Partner with sustaining manufacturing engineering teams on RCCA tracking and operational issue resolution.Translate strategic planning and deployment inputs into actionable SKU-level manufacturing and delivery schedules.Drive execution across multiple concurrent deployment programs with shifting priorities and timelines.Develop operational mechanisms, reporting, and tracking systems to improve manufacturing and deployment visibility.Partner across Infrastructure Strategy, Deployment, Manufacturing Operations, Supply Chain, and Capacity Planning organizations.Qualifications7+ years of experience in technical program management, manufacturing operations, hardware operations, or infrastructure deployment.Have experience managing large-scale hardware manufacturing or supply chain programs.Are comfortable operating across manufacturing, logistics, deployment, and infrastructure readiness workflows.Have experience working with contract manufacturers, build planning, or deployment execution.Can drive structured execution in fast-moving and ambiguous environments.Have strong operational rigor and escalation management skills.Are highly cross-functional and can align technical and operational stakeholders effectively.Communicate clearly across executive, operational, and engineering audiences.Preferred SkillsExperience supporting hyperscale infrastructure or data center deployment programs.Experience with rack infrastructure, server manufacturing, or hardware operations environments.Familiarity with supply planning, SKU planning, or deployment forecasting.Experience with ERP/MRP systems and manufacturing operations tooling.Experience operating in AI infrastructure, cloud infrastructure, or large-scale hardware environments.The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings AccountsPre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)401(k) retirement plan with employer matchPaid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)Mental health and wellness supportEmployer-paid basic life and disability coverageAnnual learning and development stipend to fuel your professional growthDaily meals in our offices, and meal delivery credits as eligibleRelocation support for eligible employeesAdditional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.More details about our benefits are available to candidates during the hiring process.This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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