Junior Technical Support Engineer (Linux) at Talent Radar | Torre
Junior Technical Support Engineer (Linux)
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Talent Radar

Junior Technical Support Engineer (Linux)

Talent Radar
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Emma
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Full-time

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Posted about 1 month ago

Requirements and responsibilities

Key Responsibilities: - Provide first-line technical support to customers via phone, email, and chat. - Troubleshoot technical issues using diagnostic tools and problem-solving techniques. - Guide customers through issue resolution processes. - Escalate complex cases to higher-level support teams. - Document customer issues, resolutions, and support activities. - Follow up with customers to ensure successful resolution. - Share customer feedback and improvement suggestions with internal teams. - Assist in improving support processes and customer experience. Requirements: - Strong Linux knowledge and practical experience. - English proficiency at B2 level or higher. - Previous experience in customer technical support. - Strong communication and troubleshooting skills. - Ability to work independently in a remote environment. - Customer-focused mindset. Preferred Qualifications: - Basic knowledge of VoIP technologies. - Experience with cloud-based software platforms. - Familiarity with CRM systems and integrations. - Interest in networking and telecommunications.
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