Customer Service Representative at Customer Contact Services | Torre
Customer Service Representative
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Customer Contact Services

Customer Service Representative

Customer Contact Services
Emma
Emma
You'll strengthen customer engagement and drive measurable results through every connection.
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Full-time

Legal agreement: Employment

Compensation USD13/hour
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Remote (anywhere)
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Emma of Torre.ai
 about 19 hours ago

Requirements and responsibilities

Customer Contact Services (CCS) is a growing contact center built around the belief that every connection matters. We’re a collaborative, team-first workplace where people are supported, valued, and given real opportunities to grow.  If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.No automotive experience needed — we provide all the training you need to succeed.Job Duties:This position requires access to a personal computer for the first 90–180 days of employment.Answer inbound calls promptly and professionally, and support outbound campaigns as neededSchedule service appointments for automotive dealership clientsIdentify caller needs and provide accurate information about servicesAccurately document call details and update customer records in real timeFollow company scripts and procedures for a consistent caller experienceEscalate issues to supervisors when appropriateMaintain quality assurance standards and complete ongoing client trainingDeliver a friendly, professional experience on every callQualifications:G.E.D. or higherAt least one year of call center or customer service experienceComfortable navigating multiple programs and systems simultaneouslyBasic familiarity with computers, software, and general technologyStrong verbal communication skills — clear, professional, and easy to understandSolid written communication and documentation skillsAbility to handle confidential information with discretionSharp attention to detail and a customer-first mindsetAvailabilities Needed (hours listed in CST)9:30AM - 6:00PM10:00AM-6:30PM11:00AM-7:30PM    11:30AM-8:00PM   3:00PM-9:00PM  Equipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI, cellular internet, starlight, 5G etc. are not permitted)Wired USB HeadsetWindows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or better.Why Join Us?A fun, fast-paced, and supportive work environment.Opportunities for professional growth and advancement.Comprehensive training to enhance your skills.The chance to make a direct impact through exceptional service.Work remotelyBenefits:Bonus opportunities for performance and outbound projectsWork from homeMedical insuranceDental and Vision insurance401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunities Training starts on Tuesday 7/8/2026 at 8:00 am, CST.  We hope to see you there!
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